Returns & Refunds
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Simply contact our Client Service team at support@gorfey.com to activate the return procedure.
In the unlikely event that your item was received damaged or faulty, please email us at support@gorfey.com with the following details:
Original email/name you used when purchasing
Proof of purchase (order number)
Detailed description of the "fault" or "damage" of the item
Video evidence of the fault/defect of the product
If a package is refused by the customer after it was shipped, we reserve the right to refuse the refund.
We cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Canceling an Order
We can change or cancel your order only within 24 hours after purchase. After 24 hours, we can't change or cancel your order because it is automatically fulfilled and being processed for shipment.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company—it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund yet, please contact us at
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gorfey.com
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
Lost or Stolen Packages
Please ensure your full address is entered correctly at checkout prior to completing your order, as customer input errors may result in you not receiving your product(s).
Gorfey is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Gorfey will confirm the delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
As mentioned, please make sure to enter the correct delivery address, as we cannot be responsible for lost packages due to incorrect address entries.
Contact Information :
Company Name: Gorfey LTD
Operating Brand: Gorfey
Address: 71-75 shelton street,London ,WC2H 9JQ, UK
Email: support@Gorfey.com
Phone: +44 7418349629
Business Hours:
Monday–Friday: 09:00 AM – 5:00 PM (GMT)
Saturday–Sunday: Closed
Holidays: Closed